Blackboard

Help & contact

Last updated 18 October 2026

We're here to help with your account, courses, live classes and payments.

Talk to us

  • Hotline: 071 577 0488 (9 am to 6 pm, Monday to Saturday)
  • Email: [email protected]
  • Office: 57/5 A, Vidyakara Mawatha, Maharagama, Sri Lanka

Common questions

I paid but can't see my course

Payments usually confirm within a minute. Refresh My learning. If the course still isn't there after 15 minutes, call us with your order reference from Orders.

I forgot my password

Select Forgot password on the sign-in page and we'll email you a link to set a new one.

How do I join a live class?

Open Classes in the Blackboard app to see your upcoming classes and join them. You need to be in the teacher's batch, with your fee paid for the period.

Can I get a refund?

Yes, within 14 days of payment. See our refund policy.

I want to teach on Blackboard

Apply to teach. Our team reviews every application and will contact you.